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Supermarket loyalty increases
www.chinanews.cn 2005-03-16 15:46:14
The Shanghai Quality Control Association released a survey report on
March 15th, 2005. The report shows that over 90% of Shanghai citizens
choose to buy food in supermarkets, marking an all-time high in
supermarket loyalty. However, the latest "customer satisfaction index"
for the supermarket sector indicates that satisfaction has been in steady
decline, hitting a record low in this most recent survey.
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