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Staff of Qinghai-Tibet Railway trained for better service
www.chinanews.cn 2006-06-14 17:00:17
Chinanews, June 14 - A Tibetan girl Qingcuo stood on the platform,
smiling, and extended her hand to her etiquette teacher Wen Qikun. Mr.
Wen returned her greeting while instructing Qingcuo how to make a more
natural smile. Qingcuo was learning how to shake hands in a more
appropriate way. Staff working for the Qinghai-Tibet Railway, from train
attendants to conductors, have to participate in trainings in terms of
language, physique and service.
According to Mr.Wen, most staff are shy when they first appear on stage
for the first time. He revealed that in physique training classes, most
learners were so timid that their movements tended to be unnatural and
unrelaxed during the early phase of such training. Through instruction,
they became more and more confident and eventually their movements became
good enough to meet the required standards.
A conductor named Liu Yanping said that these students should be
associate degree holders or above. These training sessions aim to provide
better service for passengers on the trains running on the Qinghai-Tibet
Railway, which will open to traffic on July 1. They are specially
selected from various teams and there are specific requirements regarding
their appearance, height and age.
As a matter of fact, not all interns can end up working on trains on the
Qinghai-Tibet Railway. Liang, a learner of Han nationality, said that
they need to pass an exam before working on the trains. This exam
includes railway security, emergency plans and also knowledge of hygiene
and sanitation on the plateau. Learners should gain a good understanding
of all types of high altitude diseases and first aid procedures. At
present, over 300 students from train attendants to conductors have
completed such training here.
Moreover, students of Han nationality are required to learn Tibetan.
Liang said that now they can already conduct simple conversation in
Tibetan. These students used to meet Tibetans from Qinghai Province and
their Tibetan pronunciation is quite different from the authentic Tibetan
based on the Lhasa accent. Therefore, those who speak Tibetan with
different pronunciations and accents could not communicate with each
other. Luckily, there happened to be three Tibetan students from Lhasa in
the class and they can teach those of Han nationality and correct their
pronunciations. Talking of their job, the above three Tibetans are proud
of what they are doing, as they will take up jobs at a Tibet railway
station. Lhasa mayor Norbu Dunzhub said that Qinghai-Tibet Railway will
lower the prices in Tibet and enhance Tibetans' living standard, which is
the greatest benefit that the railway will bring to Tibet.
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